Data & Privacy
jlaaa Privacy Policy — Your Data, Handled Right
Last updated: June 2025 · Applies to all users of jlaaa.org in the Philippines
What We Collect & Why
What Information We Gather From You
A clear breakdown of the personal data jlaaa collects, how it is used, and the legal basis for processing it under Philippine law.
Registration Data
When you create an account on jlaaa, we collect your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. This information is required to confirm that you are at least 21 years old and legally permitted to use our platform in the Philippines. Your registration details are stored securely and used solely to manage your account and comply with our licensing obligations. We do not use your registration data for unsolicited marketing without your explicit consent. If any of your details change, you are responsible for updating them through your account settings to keep your profile accurate.
Transaction Data
Every deposit, withdrawal, and bet placed on jlaaa generates a transaction record that includes the amount in Philippine pesos, the payment channel used, the timestamp, and the outcome. This data is retained for a minimum of five years as required by Philippine financial regulations and our operating licence conditions. Transaction records are used to process your payments accurately, resolve any disputes, and produce the account history visible in your dashboard. We do not store your full GCash or Maya account credentials — only the reference identifiers needed to match payments to your jlaaa account. If you believe a transaction record is incorrect, you may raise a dispute through our support team.
Device & Usage Data
When you access jlaaa through your mobile browser or the app, we automatically collect technical data including your device type, operating system version, browser type, IP address, and session duration. This information helps us optimise the platform for the devices most commonly used by Filipino players and diagnose technical issues quickly. Usage data such as the pages you visit, the games you open, and the features you interact with is analysed in aggregate to improve the overall experience. We do not use device data to build individual advertising profiles or share it with third-party advertisers. Your IP address may be used to detect unusual login activity and protect your account from unauthorised access.
Support Communications
Any messages you send to the jlaaa support team — whether by email or through the in-platform chat — are stored as part of your account record. These records allow our team to provide consistent assistance and refer back to previous conversations when resolving ongoing issues. Support communications may be reviewed by our quality assurance team to improve service standards, but they are never shared with external parties except where required by law. You should avoid including sensitive financial information such as full card numbers in support messages, as these channels are not designed for that purpose. All support data is handled with the same level of security as your account and transaction records.
Your Rights & Our Commitments
How We Protect Your Data and What You Can Do
Under the Philippine Data Privacy Act of 2012, you have specific rights over your personal information. Here is how jlaaa honours those rights and keeps your data safe.
Right to Access
You may request a full copy of the personal data jlaaa holds about you at any time. We will respond within 15 business days of receiving a verified request. Your data will be provided in a clear, readable format covering your account details, transaction history, and any support records linked to your profile.
Right to Correction
If any personal information we hold about you is inaccurate or outdated, you have the right to request a correction. Minor details such as your contact number or email address can be updated directly through your account settings. For corrections to identity documents or date of birth, please contact our support team and provide the relevant supporting documentation.
Right to Erasure
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, or if you withdraw your consent and no other legal basis applies. Please note that certain data — particularly transaction records — must be retained for the minimum period required by Philippine law, and erasure requests cannot override those legal obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you opt out, we will stop using your data for that purpose within a reasonable period. You may also object to processing based on legitimate interests, and we will assess your objection and respond with our decision and the reasons behind it.
Data Security
jlaaa uses industry-standard encryption for all data transmitted between your device and our servers. Access to personal data within our organisation is restricted to staff who need it to perform their duties, and all staff handling personal data are trained on data protection obligations. We conduct regular security reviews and promptly address any vulnerabilities identified.
Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and freedoms, jlaaa will notify affected users and the National Privacy Commission of the Philippines within the timeframes required by law. We will provide clear information about what data was affected, the likely consequences, and the steps we are taking to address the situation and prevent recurrence.
Data Privacy Enquiries
To exercise any of your data rights or to raise a privacy concern, contact our Data Protection Officer directly. We aim to acknowledge all requests within two business days and resolve them within 15 business days.
Email: [email protected] · Subject line: "Data Privacy Request"
Quick Answers
Privacy Questions Filipino Players Ask Most
Short, plain-language answers to the most common data privacy questions about the jlaaa platform.
Know Your Rights. Play With Confidence.
Your data stays yours on jlaaa. Create a free account and enjoy mobile sports betting and slot games built for Filipino adults 21 and above — with full transparency on how your information is handled.